Employee Satisfaction Survey

There are clear parallels between client and employee based satisfaction surveys. Both require thoughtful questionnaire design that presents the questions in an unbiased format. Employee Satisfaction Surveys require especially diligent standards that protect the employee, build trust critical for obtaining honest feedback, and are structured in a way that facilitates independent thoughts to be extracted.

A comprehensive approach to identifying the potential issues through a qualitative type effort can be a logical first step. Focus groups and one-on-one in-depth interviews both online and traditional are used for this purpose. Once the issues have been exposed then a quantitative component can follow that serves to measure the pulse of the staff on these issues. Mail and online surveys are very effective for this step.

ARC's experience comes into play as we outline the key findings, implications to the organization, and an action plan to seize the opportunities identified from the study.


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